Late Wednesday afternoon, June 18, 2003, Best Buy became aware of an unauthorized and deceptive e-mail to consumers titled "Fraud Alert." That e-mail message, which requested personal information (i.e., social security and credit card numbers), claimed to come from the BestBuy.com Fraud Department. That message was NOT from Best Buy or any of our affiliates.
Best Buy is working with the appropriate law enforcement authorities to quickly resolvethe situation. We are working to shut down sites affiliated with that unauthorized e-mailand Best Buy will work with law enforcement authorities to prosecute any perpetratorsinvolved in this illegal act to the fullest extent of the law. If you replied to the fraudulent e-mail in any way, contact your bank and/or credit card companies immediately.
No Best Buy systems have been compromised, and our online business is secure. The privacy of your personal information is of the utmost importance to Best Buy and any information you provide to us is handled according to our Privacy Policy.
As part of the preparation for the relaunch of BestBuy.com, online purchasing will betemporarily unavailable beginning Friday, June 20; however, our product information and helpful resource articles will still be available. Rest assured, the fraudulent e-mail will not affect the launch of our redesigned Web site.
If you have any questions, call Customer Care at 1-888-BEST BUY (237-8289) or visitour Online Pressroom.
To find out more about protecting your information, visit the Federal Trade Commission's Identity Theft Web site at www.consumer.gov/idtheft.
Stay safe, Think smart
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